FAQs

When will my order ship?

Orders are usually processed and shipped within 1-3 working days of purchase.

How long will it take to get my order?

It depends on where you are. Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Local orders (SG) processed here will take approx 3 business days to arrive. Overseas deliveries can take anywhere from 7-16 days.

Tracking number will be updated within 3-7 days after orders has been shipped. Delivery details will be provided in your confirmation email. 

What delivery provider do you use?

We use Honest Bee delivery as our local courier partners and major courier partner as our overseas courier partners.

How to track the status of my order?

For products that ships locally only: You may visit Honest Bee to track your item with the tracking number provided in the confirmation email.

For products that ship from overseas: You may visit 17Track to track your item with the tracking number provided in the confirmation email.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.